1. Information We Collect

We may collect the following types of information when you interact with our website or contact us for business enquiries:

• Contact Information: Name, business name, phone number, email address and postal address when you reach out to us.
• Business Information: Company details, GST number, industry type, and product requirements shared during enquiries or transactions.
• Usage Data: Standard web server logs including IP address, browser type, pages visited and time of access, collected automatically for operational purposes.
• Communication Records: Correspondence, enquiries and order-related communications exchanged via email, phone or our website.

2. How We Use Your Information

Information collected is used solely for legitimate business purposes:

• Responding to product enquiries and processing orders.
• Communicating about deliveries, invoices and account matters.
• Maintaining records required under GST and applicable Indian tax laws.
• Improving our products, services and customer experience.
• Complying with legal obligations under Indian law.

We do not use your information for unsolicited marketing without your prior consent.

3. Sharing of Information

We do not sell, rent or trade your personal or business information to third parties. Information may be shared only in the following circumstances:

• Service Providers: Logistics partners and courier services for the purpose of delivering your orders.
• Legal Compliance: Government authorities, tax bodies or courts where required under applicable Indian law.
• Business Transactions: In the event of a business merger, acquisition or transfer of assets, with appropriate confidentiality protections in place.

4. Data Security

We take reasonable precautions to protect information in our possession from unauthorised access, disclosure, alteration or destruction. These measures include secure storage of physical records, access controls on digital systems and standard business communication practices.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain business and customer records for the period required under applicable Indian accounting and tax laws — generally a minimum of eight years from the end of the relevant financial year — or for as long as necessary to fulfil the purposes described in this policy.

6. Your Rights

You have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where it is no longer required for any legal or business purpose.
• Withdraw consent for any specific processing, where consent was the basis for that processing.

To exercise any of these rights, please contact us at the address provided below.

7. Cookies and Website Analytics

Our website may use standard server-side logging and basic analytics to understand site usage. We do not currently use tracking cookies for advertising purposes. If this changes, this policy will be updated accordingly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their respective privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

For any questions, concerns or requests related to this Privacy Policy, please contact:

1. General

Shree Polymer is a registered business entity based in Surat, Gujarat, India, engaged in the manufacture and supply of polymer granules and related industrial raw materials. These terms apply to all product sales, enquiries and business dealings conducted by Shree Polymer.

We reserve the right to amend these terms at any time. The version in effect at the time of your order or interaction will govern that transaction.

2. Products and Specifications

All product descriptions, specifications and images on our website are provided for general information. While we strive for accuracy, specifications may be subject to change without prior notice as part of our continuous quality improvement process.

• Customers are responsible for confirming that selected products meet their specific technical and application requirements before placing orders.
• Custom formulations are produced strictly to agreed written specifications. Any variation must be mutually agreed in writing prior to production.
• Product samples, where provided, are indicative of quality and not a guarantee of exact match with bulk production batches.

3. Pricing and Payment

All prices are quoted in Indian Rupees (INR) and are exclusive of applicable GST unless explicitly stated otherwise.

• Prices are subject to change without notice due to raw material cost fluctuations or market conditions.
• The price confirmed at the time of a written order confirmation shall be the binding price for that order.
• Payment terms are as agreed between the parties in writing. Standard terms are advance payment or as specified in the purchase order confirmation.
• Invoices are raised in compliance with applicable GST regulations. Our GST No. is 24AFHPV9661G1ZY.
• Late payments may attract interest at the rate permissible under applicable provisions of Indian law.

4. Orders and Cancellations

Orders are confirmed only upon written confirmation from Shree Polymer. Verbal commitments do not constitute a binding order.

• Cancellations must be communicated in writing before production commences.
• Orders cancelled after production has begun may attract cancellation charges to cover material and production costs incurred.
• Custom orders, once confirmed and in production, are non-cancellable without mutual written agreement.

5. Delivery

Delivery timelines are estimated and not guaranteed unless a fixed delivery date is expressly agreed in writing.

• Risk in goods transfers to the customer upon dispatch from our facility unless otherwise agreed.
• Shree Polymer is not liable for delays caused by transportation partners, force majeure events, or circumstances beyond our reasonable control.
• Customers are responsible for ensuring that delivery addresses are accurate and that appropriate receiving facilities are available.

6. Quality and Inspection

Products are manufactured to our standard quality specifications and inspected prior to dispatch. Customers are encouraged to inspect goods upon receipt.

• Any claims regarding defective or non-conforming goods must be raised in writing within 7 days of receipt of the goods.
• Claims raised after this period will not ordinarily be accepted unless a latent defect not reasonably discoverable upon inspection is demonstrated.
• Shree Polymer's liability in respect of defective goods is limited to replacement of the goods or refund of the purchase price, at our discretion.

7. Limitation of Liability

To the fullest extent permitted under applicable Indian law, Shree Polymer shall not be liable for:

• Indirect, incidental, consequential or special losses arising from the use of our products.
• Loss of production, revenue or profits resulting from product delay or defect.
• Losses arising from the customer's failure to verify product suitability for their intended application.

Our aggregate liability under any contract shall not exceed the invoice value of the goods in question.

8. Intellectual Property

All content on the Shree Polymer website, including text, images, logos and design, is the property of Shree Polymer and may not be reproduced, distributed or used without prior written permission.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms or any transaction shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

The parties shall endeavour to resolve disputes amicably before resorting to formal legal proceedings.

10. Contact

For any queries regarding these Terms and Conditions, please contact: